Weekly Office Hours Schedule¶

Overview¶

As part of the Early Adopter Program, we provide weekly office hours where you can get live support, ask questions, and collaborate with the USL team and other early adopters.

Schedule¶

Tuesday Sessions¶

Time: 2:00 PM - 3:00 PM ET
Focus: General Q&A and Technical Support
Zoom Link: https://zoom.us/j/usl-tuesday
Recording: Available 24 hours after session

Format: - 10 min: Week recap and announcements - 40 min: Open Q&A (raise hand feature) - 10 min: Preview of upcoming features

Best For: - Quick questions - Debugging help - Feature clarifications - Best practices

Thursday Sessions¶

Time: 10:00 AM - 11:00 AM ET
Focus: Deep-Dive Technical Sessions
Zoom Link: https://zoom.us/j/usl-thursday
Recording: Available 24 hours after session

Format: - 15 min: Deep-dive topic presentation - 35 min: Hands-on demonstration - 10 min: Q&A

Topics Rotation: - Week 1: Security & Encryption - Week 2: Performance Optimization - Week 3: Deployment Strategies - Week 4: Testing & CI/CD - (Repeat)

Best For: - Learning advanced features - Architecture discussions - Complex implementations - Performance tuning

How to Attend¶

Before the Session¶

Add to Calendar: Use the calendar invite sent via email
Prepare Questions: Submit questions in advance via Discord (#office-hours-questions)
Test Your Setup: Ensure Zoom works properly
Review Previous Sessions: Check recordings if you missed any

During the Session¶

Join on Time: Sessions start promptly
Mute Yourself: Unless speaking
Use Chat: For quick questions during presentations
Raise Hand: To ask questions live
Share Screen: If you need help debugging (with permission)
Take Notes: Or rely on provided recordings

After the Session¶

Access Recording: Available in Discord #office-hours-recordings
Follow Up: Post additional questions in Discord
Share Feedback: Help us improve sessions

Topics We Can Help With¶

Technical Support¶

✅ Syntax and language features
✅ Compilation errors
✅ Deployment issues
✅ Database schema problems
✅ API generation questions
✅ Security configuration
✅ Performance optimization
✅ Integration challenges

Not Covered in Office Hours¶

❌ Custom development (schedule 1-on-1)
❌ Extensive code reviews (use GitHub)
❌ Production incidents (use emergency hotline)
❌ Contract/legal questions (email legal@usl.dev)

Special Sessions¶

Monthly Deep-Dive (Last Thursday of Month)¶

Time: 10:00 AM - 12:00 PM ET (2 hours)
Format: Extended workshop on specific topic
RSVP Required: Due to limited capacity

Upcoming Topics: - February 27: Building Microservices with USL - March 27: Multi-Tenancy Patterns - April 24: Advanced Security Configurations - May 29: Scaling to 1M+ Users - June 26: Migration from Monolith to USL

Ad-Hoc Sessions¶

We may schedule additional sessions based on common questions or urgent topics. Announcements made in Discord #announcements.

One-on-One Sessions¶

If you need dedicated time:

How to Request: 1. Email: early-adopters@usl.dev 2. Subject: "1-on-1 Request - [Your Name]" 3. Include: Topic, preferred dates/times, duration needed

Response Time: Within 24 hours (business days)

Duration: 30-60 minutes

Best For: - Architecture review - Strategic planning - Custom integration discussion - Sensitive topics

Tips for Getting the Most Value¶

1. Prepare in Advance¶

Write down questions before the session
Include code snippets or error messages
Specify your environment (OS, versions, etc.)
Note what you've already tried

2. Be Specific¶

❌ "My code doesn't work"
✅ "I'm getting error X when deploying to AWS, here's my config..."

What are you trying to achieve?
What have you tried so far?
What's your current blocker?

4. Come with Examples¶

Minimal reproducible code
Error logs
Screenshots (if relevant)

5. Engage with Community¶

Help others if you can
Share your own experiences
Build relationships with other early adopters

Office Hours Etiquette¶

Do's¶

✅ Arrive on time or join quietly if late
✅ Mute when not speaking
✅ Use chat for side questions
✅ Be respectful of others' time
✅ Share insights that benefit everyone
✅ Follow up in Discord if needed

Don'ts¶

❌ Dominate the conversation
❌ Go off-topic for extended periods
❌ Share confidential information publicly
❌ Record without permission
❌ Interrupt others

Recording Policy¶

Official Recordings: - All office hours are recorded by USL team - Available to early adopters only - Posted within 24 hours - Retained for duration of program - May be used for documentation (with permission)

Personal Recordings: - Requires explicit permission from all attendees - Use recording if you must miss a session - Do not share publicly

Communication Channels¶

Discord¶

#office-hours-questions: Submit questions in advance
#office-hours-recordings: Access past sessions
#office-hours-feedback: Suggest topics

Email¶

early-adopters@usl.dev: General inquiries
office-hours@usl.dev: Specific to office hours

Feedback¶

Help us improve office hours:

After Each Session: - Quick 2-minute survey (optional) - Rate the usefulness (1-5 stars) - Suggest future topics

Monthly: - More detailed feedback form - What's working well? - What could be better? - Topics you'd like to see

Frequently Asked Questions¶

Q: What if I can't attend at the scheduled times?
A: Recordings are available, and you can schedule a 1-on-1 if needed.

Q: Can I bring my team members?
A: Yes! All team members from early adopter organizations are welcome.

Q: Are office hours only during the pilot program?
A: Yes, this is an early adopter benefit. Alumni may have limited access after graduation.

Q: What if my question needs to be kept confidential?
A: Schedule a private 1-on-1 session instead.

Q: Can I request specific topics?
A: Absolutely! Post requests in Discord #office-hours-feedback.

Q: What if I have an urgent issue during office hours?
A: Mention it at the start or use the emergency hotline for production-critical issues.

Contact¶

Questions about office hours?
📧 office-hours@usl.dev
💬 Discord: #office-hours-questions

See you at office hours! 🎉

Last Updated: January 15, 2026